• Worldwide Shipping 6 – 10 USD.

FAQ

Processing

Each doll takes a lot of time to make, therefore not all are immediately available.

Please read the shipping status on each product page carefully so your new dollie won't miss your PJ party or Friday night out. 
Made to order
 2 weeks
Ready to ship
4 days
Bespoke / Custom
2 months

Shipping

I ship worldwide from my Singapore home studio.

Shipping cost will be added automatically to cart.

How much does shipping cost?

All items are shipped via tracklable registered mail.

Registered Mail
 
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small- 6 $
med- 10 $
large- 15 $

How long will shipping take?

Asia 1 week
US, Europe, Australia
(urban)
2-4 weeks
Canada & others 5-8 weeks
Please be reminded that the actual delivery time may vary with your local service and peak seasons. There may also be custom duty charges in your country, if any, that the buyer is responsible for.

Payment

Currency

All prices in USD

How to pay

Paypal.

And to make things easier for you, I have set up Paypal express. You will only need to login to your Paypal account. There is no need to key in first name last name town postal... Guilty. I am lazy that way.

Privacy

I will only use your shipping address for shipping to you.

Your email address will only be used to communicate the order.

I do not and will not sell or give away your information to anyone else.

Security

Security Certificate 

This site is secured with SSL certificate. Which means, information you send is encrypted and stays between you and me.

Upon check out, you will see a green lock symbol in the address bar, which indicates that the checkout is secured.

Secured by Paypal Express

As mentioned in payment section, your checkout will be handled by Paypal express.

I do not have access to your credit card or any other financial information. Only your name, address and email you have registered with Paypal is passed on to me, strictly for shipping and communications only.

Return Policy

Received wrong item

If you receive a different item than that purchased (not referring to my surprise gifts, please keep those), I am happy to exchange for you. Please email me the photo of the item received within 7 calendar days after the doll/ item reaches you. When I receive* the return, I will ship the correct item, at no extra cost to you.

Change of mind

If you changed your mind and prefer a different doll/ item (doll will be sad), again, email me within 7 calendar days after you received it. When I receive* the original item, I will send you a new invoice for any price difference between the items, plus shipping. The new items, if in stock, will be shipped to you within 7 days after the payment is received.

Refund

If you wish to give up the adoption, please email me within 7 calendar days after the doll reaches you. I really hope it doesn't come to that, but if it does, please ship* the dolls or accessories back to me. Once I've received it in original, sellable condition, the funds minus shipping and 30% restocking will be put back into your paypal account. In case it is received in not-original condition, restocking fee of up to 50% of the item price may apply.

Custom or made to order

I try to be detailed and careful with my communication, I always ask for your feedback during the dollmaking process. Orders are not refundable. 
*Please return your items in original sellable condition via trackable means. If I do not receive your item, I can't return or refund to you.